service policies & disclaimers
Effective Date: January 1, 2025
Last Updated: October 25, 2025
By booking any service through Abundant Balance Reiki Energy & Sound Healing (“Abundant Balance”), you agree to the following terms, policies, and liability releases. You further agree to release, indemnify, and hold harmless Abundant Balance, its practitioner, and representatives from any claims or liabilities arising from your participation in these services.
Booking Policy
All appointments must be scheduled by phone. A brief consultation call is required before confirming your session to ensure services are a good fit. Abundant Balance reserves the right to decline booking a service if the session is not deemed appropriate, safe, or a good fit. Reasons for declining a booking do not need to be disclosed.
Right to Refuse Service
Abundant Balance reserves the right to decline or discontinue services at any time if the session is not deemed appropriate, safe, or comfortable. This includes situations in which the practitioner feels unsafe entering or remaining in a client’s home, or if the environment is not suitable for a session. Reasons for discontinuing a session do not need to be disclosed.
Service Area Policy
Abundant Balance currently serves clients within a 20-mile radius of Thousand Oaks, California. Travel outside the service area is not available at this time; however, virtual Reiki sessions are available. For virtual Reiki sessions, clients acknowledge that participation requires a stable internet connection.
Cancellation & Refund Policy
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A minimum of 24 hours’ notice is required to cancel or reschedule any appointment.
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Appointments canceled more than 24 hours in advance may be eligible for a refund.
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Cancellations made with less than 24 hours’ notice are non-refundable.
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Missed appointments without notice (for example, if you are not at home when the practitioner arrives) are considered cancellations and are non-refundable and not eligible for rescheduling.
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Prepaid packages are subject to the same terms. Missed sessions or late cancellations will be deducted from the package balance.
Emergency Situations
Abundant Balance understands that emergencies may arise. If you need to cancel or reschedule within the 24-hour window due to an unforeseen circumstance, please call (805) 558-0900 as soon as possible. Exceptions may be made at the practitioner's discretion.
Late Timing Policy
Sessions will begin and end at the prearranged time. If you are not ready when the practitioner arrives at your home, your session will still conclude at the scheduled time, and any lost time will not be refunded. If more than 10 minutes pass after the practitioner's arrival and a session has not begun, it may be canceled and treated as a missed appointment.
Age Policy
Clients under the age of 18 must be accompanied by a parent or guardian during their session. Written consent from a parent or guardian is required for all minors. For Kids Reiki sessions, a parent or guardian must remain present throughout the appointment.
Payment & Privacy Policy
Full payment is required at the time of booking to secure your appointment. Payments are processed securely through Venmo.
Your personal information, including contact and payment details, is used solely for booking and providing services. Abundant Balance does not share your information with third parties, except as required to process payments or as otherwise required by law. Please see the Privacy Policy for complete details.
Accessibility Statement
Abundant Balance is committed to making services accessible to all clients. If you have specific accessibility needs, please notify me in advance so accommodations can be made for your in-home session. For full details, please see the Accessibility Statement.
Wellness Disclaimer
The services provided by Abundant Balance are intended for relaxation, stress reduction, and personal well-being. These services are not a substitute for medical or psychological care, and no information provided should be considered medical advice, diagnosis, or treatment.
Clients should consult their physician before participating if they have health concerns or conditions, especially if they have metal implants, concussions, pacemakers, insulin pumps, or other medical devices. If in doubt, please consult your physician before booking.
Abundant Balance makes no guarantees about the effectiveness, accuracy, or completeness of the information shared during sessions or on this website.
Specific Service Liability Waivers
Reiki Sessions
Clients acknowledge that Reiki is a holistic energy healing practice designed to promote relaxation, balance, and well-being. Participation may involve emotional or physical responses, such as emotional release, warmth, or tingling sensations. By booking, clients voluntarily assume all associated risks and release Abundant Balance from liability, both in person and virtually.
Kids Reiki Sessions
Parents or guardians acknowledge that Reiki for children is a complementary practice and not a substitute for medical care. A parent or guardian must remain present for the session. By booking, the parent or guardian assumes full responsibility and releases Abundant Balance from liability.
Sound Healing Sessions
Clients acknowledge that Sound Healing involves therapeutic sound vibrations designed to promote relaxation and well-being. Participation may involve emotional or physical responses, such as dizziness, emotional release, or relaxation effects. By booking, clients voluntarily assume all associated risks and release Abundant Balance from liability.
By booking a session, you acknowledge that you have read, understood, and agree to all of the policies, disclaimers, and waivers listed on this page.